FAQ

All sales are final. Due to the nature of our products and compliance with alcohol regulations, we do not accept returns or provide refunds. If your order arrives damaged or incorrect, please contact us within 48 hours with photos and details at sales@winetenders.co, and we’ll do our best to resolve the issue.

Orders are processed and shipped within 5-7 business days. You’ll receive a tracking number once your order has been fulfilled.

Yes! We love partnering with businesses, event planners, and retailers. Please email sales@winetenders.co for all wholesale and bulk order inquiries.

Once an order is placed, it cannot be changed or canceled. Please double-check your order before confirming your purchase.

We currently ship within the state of Texas. Please note that shipping alcohol may be restricted in some areas. If we are unable to ship to your location, you’ll be notified at checkout.

Once your package is marked as delivered, we are not responsible for lost or stolen items. If you believe your package was lost in transit, please contact the carrier directly and let us know so we can assist as best we can.